Refund Policy
SIMPHEAL INFORMATICS PRIVATE LIMITED (“Simpheal”) team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.
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1. DEFINITION
'Return' means an action of giving back the product ordered at Simpheal portal by the consumer. The following situations may arise which may cause the action of return of product:
1. Product(s) delivered do not match your order;
2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 02 months shall be considered as near expiry);
3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund. In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 24 hours (ONE days) from the delivery of the product. Simpheal reserves the right to cancel the Return request, if the customer reaches out to Simpheal after 24 HOURS (one day) of delivery.
Upon receiving your Return/Refund request, Simpheal shall verify the authenticity and the nature of the request. If Simpheal finds that the request is genuine, it will initiate the Return and Refund process. Simpheal shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Simpheal reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred bySimpheal in this regard.
The returns are subject to the below conditions:-
4. Any wrong ordering of product doesn’t qualify for Return;
5. Batch number of the product being returned should match as mentioned on the invoice;
6. Return requests arising due to change in prescription do not qualify for Return;
7. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
8. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
Category of Non-Returnable Product:
Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per Simpheal Return policy. The details of the non- returnable products are mentioned below:
Baby Care - Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Food and Nutrition - Health Drinks, Health Supplements
Healthcare Devices - Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
Sexual Wellness - Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits
Temperature Controlled and Speciality Medicines - Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.
RETURN PROCESS
1. For Return intimation, please call +91 62922 35200 and consult with us from 10AM to 6 PM, Monday to Sunday.
2. Simphealcustomer care team will verify the claim made by the customer within 7 (seven) business days from the time of receipt of complaint.
3. Once the claim is verified as genuine and reasonable, Simpheal will initiate the collection of product(s) to be returned.
4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
5. Refund will be completed within 45 (Forty-five) days from date of reverse pick up (if required).
VENDOR PAYMENT POLICY
• In case of hyperlocal delivery, vendors will be credited with their due amount within 48 to 72 hours of delivery of the medicine to the consumer.
• In case of distant delivery, vendors will be credited with their due amount within 48 to 72 hours of delivery of the medicines to the consumers
