Shipping Policy

In case of delivery from a vendor in the radius of 5 KM pf the address of the delivery point, a delivery charge of minimum 0 (ZERO) Rupees to maximum 200 (TWO HUNDRED) rupees will be charged as per various conditions (WEATHER, AVAILBILITY, TRAFFIC JAM, PETROL/DISEL PRICE etc.)

In case of distant delivery, we have partnered with various courier services, and the consumer has to pay their charge as well as our service charge. Our service charge will vary in the range of 0 (ZERO) Rupees to 200 (TWO HUNDRED) Rupees

For any further shipping related information, please write to info.simpheal@gmail.com

For any further Refund related information, please write to info.simpheal@gmail.com

CANCELLATION POLICY

Customer cancellation: The customer can cancel the order for the product till the vendor accept it. Orders once accepted from vendors cannot be cancelled.

Simpheal cancellation: There may be certain orders that Simpheal partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.

Simpheal also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Simpheal as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

i. Products ordered are not for self-consumption but for commercial resale;
ii. Multiple orders placed for same product at the same address;
iii. Bulk quantity of the same product ordered;
iv. Invalid address given in order details;
v. Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.